Agenda

Please note that presentations and other event materials are available only to registered participants of European Identity & Cloud Conference 2013.

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Tuesday, 14.05.2013
08:00-18:00 Check-in & Registration
09:00-13:00
OpenID Foundation Workshop
Overview and Update of Key Internet Identity Protocols: OpenID Connect, Backplane and Account Chooser
Dr. Michael B. Jones, Microsoft
Greg Keegstra, Janrain
Jonathan McPhie, Google
Nat Sakimura, Nomura Research Institute
Don Thibeau, OpenID Foundation
Room: ALPSEE
EIC Warm-Up
Getting Started: How to Find your Best Path through EIC 2013
Peter Cummings, KuppingerCole
Martin Kuppinger, KuppingerCole
Mike Small, KuppingerCole
Room: BEERGARDEN
OASIS Workshop
Implementing Privacy by Design: Building Data Privacy into Applications to Meet Regulatory Requirements and Consumer Confidence
Dr. Ann Cavoukian, Ontario, Canada
Gershon Janssen, OASIS Open Standards Group
Prof. Dr. Dawn Jutla, Saint Mary´s University
John Sabo, OASIS Idtrust
Dr. Stuart Shapiro, MITRE Corporation
Room: AMMERSEE 1
KANTARA Workshop
Bridges to Trusted Federations, Connecting Nations and Markets in a Big-Data Economy
John Bradley, OpenID Foundation, Kantara
Joni Brennan, Kantara Initiative
Roland Hedberg, ICT Services and System Development (ITS), Umeå University
Iain Henderson, Mydex Community Interest Company
Andrew Hughes, Kantara Initiative
Noelle Humenick, IEEE
Eliot Lear, Cisco Systems
Nat Sakimura, Nomura Research Institute
Matthew Trigg, UK Cabinet Office
Colin Wallis, Internal Affairs Dept, New Zealand Government
Room: AMMERSEE 2
13:00-14:00 Lunch Break, Expo Area
14:00-14:25 IAM, IoPTS, Big Data, API Economy, Cyber Attacks,… - Top Trends and how they Influence Business and IT
Martin Kuppinger, Principal Analyst, KuppingerCole
Room: AUDITORIUM
14:25-14:40 The Future of IAM
Craig Burton, Distinguished Analyst, KuppingerCole
Gerry Gebel, President, Axiomatics Americas
Martin Kuppinger, Principal Analyst, KuppingerCole
Mike Neuenschwander, Sr. Director, Oracle
14:40-15:00 Mortality & Morbidity Findings for Identity Management
Jackson Shaw, Active Directory, Identity Management Expert, Quest Software, now part of Dell
15:00-15:20 Analog Identity
Pamela Dingle, Senior Technical Architect, Ping Identity
15:20-15:40 Compliance Driven Identity & Access Governance
Karl Markgraf, Managing Director, E.ON IT GmbH
15:40-16:00 Moving to the Cloud to Improve Customer Experience - Lessons Learnt
Alessandro Musumeci, CIO, Ferrovie dello Stato, Italy
16:00-16:30 Coffee Break, Expo Area
16:30-16:50 IAM Services @ Bayer
Dr. Peter Herrmann, Head of Security & Services, BayerCropscience AG
Room: AUDITORIUM
16:50-17:10 Securing Privileged Identities in the Real World: A Proposed Maturity Model of Competence and Capabilities
Philip Lieberman, President & CEO, Lieberman Software
17:10-17:30 The Day After Tomorrow - Security Challenges of the Future
Hila Meller, Head of Security Strategy EMEA, CA Technologies
17:30-17:50 Personal Data Protection and eID - Bringing two Reforms of EU Legislation to a Common Denominator
Dr. Wojciech Wiewiórowski, Inspector General for Protection of Personal Data, Polish Data Protection Authority
17:50-18:10 Tackling the Identity Explosion: Getting a grip on Customers and Partners
Kim Cameron, Creator of the Laws of Identity and Microsoft Identity Architect, Microsoft
18:10-18:30 You can Shelve your Big Data Startup Plans if you don´t have Privacy Covered - A Standards Perspective
Dr. Laurent Liscia, Executive Director, OASIS
18:30-18:50 Consumer IAM - Business Drivers and Challenges
Peter Weierich, Senior Strategy Consultant, iC Consult GmbH
18:50-19:10 Don’t Let Password Mismanagement Land Your Company in News Headlines
Jonathan Cogley, CEO, Thycotic Software
19:10-19:30 Intelligent Access at the Speed of Business
Rick Wagner, Director of Product Management Identity Management, NetIQ
19:30-21:00 American BBQ sponsored by Ping, Beer Garden/Expo Area

Wednesday, 15.05.2013
08:00-18:00 Check-in & Registration
08:30-09:00 Access Govenance: A pragmatic Approach on how to deal with almost Unmanageable Complexity
Berthold Kerl, Managing Director, Head of Information & Technology Risk Governance, Deutsche Bank AG
Room: AUDITORIUM
09:00-09:30 European Cloud Partnership - Shaping a Competitive Strategy
Prof. Dr. Reinhard Posch, CIO for the Austrian Federal Government, Republic of Austria
09:30-10:00 Post-Privacy: Yet to come or has it already arrived?
Dr. Karsten Kinast LL.M., Fellow Analyst, KuppingerCole
10:00-10:30 Coffee Break, Expo Area
Access Governance
Moderator:
Berthold Kerl, Deutsche Bank AG
Room: AUDITORIUM
Privacy, Data Protection, IT Law
Moderator:
Dr. Karsten Kinast LL.M., KuppingerCole
Room: AMMERSEE 1
Managing Identities and Access to Information for Cloud, Mobile and Social Computing
Moderator:
Martin Kuppinger, KuppingerCole
Prof. Dr. Sachar Paulus, KuppingerCole
Room: ALPSEE
How to Build your IAM/IAG Infrastructure the Right Way – and Support Business Today
Moderator:
Peter Cummings, KuppingerCole
Room: AMMERSEE 2
Privacy by Design Roundtable
Moderator:
Dave Kearns, KuppingerCole
Room: WALCHENSEE
10:30-11:30
The Business Case of Access Governance
Access Governance as a Multiyear and Multidimensional Program
Berthold Kerl, Deutsche Bank AG

Access Governance & Intelligence at Deutsche Bank AG
Carolin Pfeil, Deutsche Bank AG
Are EU Regulations too soft?
Regulations without Bite: How Secure Are European Enterprises and Governments?
Dr. Jörg Hladjk, Hunton & Williams LLP
Philip Lieberman, Lieberman Software
Dr. Barbara Mandl, Daimler AG
Dr. Heinz-Dieter Schmelling, Portigon AG
Moving from Confusion to Clarity:
Next Generation Cloud and Mobile Identity Management
Craig Burton, KuppingerCole
Chuck Mortimore, Salesforce.com
Mike Neuenschwander, Oracle
Patrick Parker, EmpowerID
Jackson Shaw, Quest Software, now part of Dell
The Extended Enterprise in Practice
People, Process, Product, Partner - the Four P´s of IAM/IAG in the Extended Enterprise
Henk van der Heijden, CA Technologies
Dr. Silvia Knittl, msg systems ag
Ralf Knöringer, Atos IT Solutions and Services GmbH

Supporting the Extended Enterprise: Partners, Customers, Mobile Users, and all the Others
Peter Cummings, KuppingerCole
PbD - Stronger than the Big Data Players?
Privacy-by-Design in the Era of Big Data
Dr. Ann Cavoukian, Ontario, Canada
Gershon Janssen, OASIS Open Standards Group
Prof. Dr. Dawn Jutla, Saint Mary´s University
John Sabo, OASIS Idtrust
Dr. Stuart Shapiro, MITRE Corporation

Weaving Privacy into the Internet of Me and My Things
Marcel van Galen, Qiy Foundation
Doc Searls, Berkman Center for Internet and Society at Harvard University
Dr. Stuart Shapiro, MITRE Corporation
11:30-12:30
Going beyond static Assignments
Redefining Access Governance: Going well beyond Recertification
Martin Kuppinger, KuppingerCole

Access Governance: How to Govern all Access
Dr. Martin Kuhlmann, Omada
Christian Patrascu, Oracle Corp.
Darran Rolls, SailPoint
Jackson Shaw, Quest Software, now part of Dell
Deepak Taneja, Aveksa
Marco Venuti, CrossIdeas
The new EU Data Protection Strategy
EU´s General Data Protection Regulation: 10 uneasy Truths for any Business
Dr. Karsten Kinast LL.M., KuppingerCole
Prof. Dr. Reinhard Posch, Republic of Austria
Dr. Wojciech Wiewiórowski, Polish Data Protection Authority
Using existing Standards for Cloud-based Access Management across Organizations
Prof. Dr. Sachar Paulus, KuppingerCole

Typical Risks and Pitfalls in IAM/IAG Projects
Rob Newby, KuppingerCole

How to deal with the Consumer: Will there ever be the single, secure Identity one could use?
Frederik Kerkhofs, VASCO Data Security
Chuck Mortimore, Salesforce.com
Thomas C Stewart, SecureAuth
Creating Customer Portals with Sensitive Personal Data without Compromising Security
Sebastian Goodrick, CSS Versicherung

G4S Bulgaria: Identify and Protect Critical Information and Prevent Data Leaks
Stephane Charbonneau, TITUS
Boris Goncharov, G4S Secure Solutions Bulgaria EAD
12:30-14:00 Lunch Break, Expo Area
Access Governance
Moderator:
Berthold Kerl, Deutsche Bank AG
Room: AUDITORIUM
Privacy, Data Protection, IT Law
Moderator:
Dr. Karsten Kinast LL.M., KuppingerCole
Room: AMMERSEE 1
Managing Identities and Access to Information for Cloud, Mobile and Social Computing
Moderator:
Martin Kuppinger, KuppingerCole
Mike Small, KuppingerCole
Room: ALPSEE
How to Build your IAM/IAG Infrastructure the Right Way – and Support Business Today
Moderator:
Craig Burton, KuppingerCole
Peter Cummings, KuppingerCole
Room: AMMERSEE 2
Life Management Initiative
Moderator:
Prof. Dr. Sachar Paulus, KuppingerCole
Katja Schaffrath, KuppingerCole
Room: WALCHENSEE
14:00-15:00 A Success Story Introducing User Access Management for an Energy Trading Company
Dr. Carsten Mielke, E.ON Energy Trading SE

IAM Governance Outside IT
Ulrich Haumann, HypoVereinsbank
Beyond BYOD: Where Privacy meets Business Needs
Dr. Karsten Kinast LL.M., KuppingerCole

Auditing your Multinational Cloud Transaction
David Snead, W. David Snead, PC
The Future of IAM: Do not kill IAM, improve and extend it!
Martin Kuppinger, KuppingerCole

Extending your existing IAM to the Cloud: Leverage your Investments
Jörn Dierks, NetIQ
Ramses Gallego, Dell
Shawn Keve, Simeio Solutions
Hila Meller, CA Technologies
Mike Neuenschwander, Oracle
Rudolf Wildgruber, Atos IT Solutions and Services GmbH
SAML, OAuth, SCIM, XACML
OASIS Panel: ID Protocols – Out with the Old and in with the New?
David Brossard, Axiomatics AB
Craig Burton, KuppingerCole
Dr. Michael B. Jones, Microsoft
Dr. Paul Madsen, Ping Identity
Darran Rolls, SailPoint
Life Management Platforms - Where Convenience and Business meet Privacy and Accountability
Mario Hoffmann, Fraunhofer AISEC
Prof. Dr. Sachar Paulus, KuppingerCole

The Wallet and Life Management
Jörg Heuer, Deutsche Telekom Laboratories

Qiy Independent Trust Framework
Marcel van Galen, Qiy Foundation

Best Practice: Improving Local Transport Service Quality and Experience through better Privacy
Philippe Clément, Orange/France Telecom
Olivier Maas, Atos Worldline
15:00-16:00 Access Intelligence: The New Standard Feature of Access Governance?
Olivier Bandle, Cambridge Technology Partners
Niels von der Hude, Beta Systems Software
Darran Rolls, SailPoint
Rick Wagner, NetIQ
Thierry Winter, Evidian
Abhimanyu Yadav, Simeio Solutions

Risk-based Access Management @Swiss Re
Daniel Frei, Swiss Reinsurance Company Ltd
New EU Legislation Provides Framework for Identity Management
Dave Kearns, KuppingerCole
Anthony Nadalin, Microsoft
Don Thibeau, OpenID Foundation
Dr. Marten Voulon, ING Insurance & Leiden University
Using IAM to protect you from Advanced Persistent Threats and Auditors
Ramses Gallego, Dell
Martin Kuppinger, KuppingerCole

Plugging "Cloud Identity Leaks" - Should your Business become an Identity Provider?
Mark O'Neill, Axway
It is not only about Root – Integrating Privilege Management with the Rest of IAM
Ravi Bindra, Novartis
Jonathan Cogley, Thycotic Software
Philip Lieberman, Lieberman Software
16:00-17:00 Coffee & Networking, Expo Area
17:00-18:00 Access Risk Management: Continuously Identifying and Tracking Access Risks
Stefan Dodel, Oracle
Henk van der Heijden, CA Technologies
Andrea Rossi, CrossIdeas
Sabrina Weimer, G+H Netzwerk-Design
FedICT Government Case Study: Delivering end-to-end e-Government Services to Belgian Citizens
Jan Vanhaecht, Deloitte

Trust in Adherence to a Predefined Role
Dr. Johannes Wiele, TÜV Rheinland
Identity Management as a Service (IdMaaS) - the Dope or are we Duped?
Craig Burton, KuppingerCole
Kim Cameron, Microsoft
Jörn Dierks, NetIQ
Dr. Laurent Liscia, OASIS
Marco Rohrer, IPG AG
Brian Spector, CertiVox
Wolfgang Strunk, Atos IT Solutions and Services GmbH
Open Source Identity Management
Peter Gietz, DAASI International GmbH

Next-Gen IAM with Commercial Open Source
Daniel Raskin, ForgeRock

Now SAML takes it all: Federation of non Web-based Services in the State of Baden-Württemberg
Sebastian Labitzke, Karlsruhe Institute of Technology (KIT)
Life Management Initiative Roadmap Discussion
Katja Schaffrath, KuppingerCole
18:00-18:20 The Internet of Me and My Things
Doc Searls, Berkman Fellow, Berkman Center for Internet and Society at Harvard University
Room: AUDITORIUM
18:20-18:40 Life Management Platforms – Examples, Prototypes, Best Practices
Marcel van Galen, Founder, CEO, Qiy Foundation
18:40-19:00 Life Management Platforms Evolution
Craig Burton, Distinguished Analyst, KuppingerCole
19:00-21:00 European Identity Awards Ceremony & Buffet Dinner

Thursday, 16.05.2013
08:00-18:00 Check-in & Registration
08:30-09:00 If Your Customers Don´t Feel Safe, They Will Leave You
Peter Boyle, Head of Identity Services, BT
Room: AUDITORIUM
09:00-09:30 ONE Identity – Heaven or Hell? Do we need more than one “ME” ?
Ralf Knöringer, Manager Business Unit IAM, Atos IT Solutions and Services GmbH
09:30-10:00 Can “App” Phones Help Users to Manage their Identity and Privacy?
Prof. Dr. Kai Rannenberg, Deutsche Telekom Chair of Mobile Business & Multilateral Security, Goethe University in Frankfurt
10:00-10:30 Coffee & Networking, Expo Area
(Big) Data Governance / Stewardship
Moderator:
Prof. Dr. Sachar Paulus, KuppingerCole
Room: AUDITORIUM
Identity and the API Economy
Moderator:
Craig Burton, KuppingerCole
Room: AMMERSEE 1
Trust Frameworks
Moderator:
Dave Kearns, KuppingerCole
Room: ALPSEE
How to Build your IAM/IAG Infrastructure the Right Way – and Support Business Today
Moderator:
Dr. Horst Walther, KuppingerCole
Room: AMMERSEE 2
Automotive Roundtable
Moderator:
Dr. Barbara Mandl, Daimler AG
Rob Newby, KuppingerCole
Room: WALCHENSEE
10:30-11:30
Big Data Opportunities and Risk
Big Data – the Need, the Opportunities
Prof. Dr. Sachar Paulus, KuppingerCole
Mike Small, KuppingerCole

Big Data done right: Smart Data. Why the API Economy and Life Management Platforms will drive Big Data to the next Level.
Martin Kuppinger, KuppingerCole
The API Economy—Understanding the API Ecosystem
Craig Burton, KuppingerCole

Identity Minting Architecture for the API Economy
Pamela Dingle, Ping Identity
Federating Communities, Nations and Markets in a Big-Data Economy: Lessons learned from Academia to Governments and Enterprise…
Joni Brennan, Kantara Initiative
Dave Kearns, KuppingerCole
Aljosa Pasic, Atos Research & Innovation
Colin Wallis, Internal Affairs Dept, New Zealand Government
Creating Tomorrow´s IAM Policy Management
Mikel Uriarte, Nextel
Thierry Winter, Evidian

Implementing IAM for Best-of-Breed Applications Portfolio, a Case-Study from IFRC
Amol Sawarkar, International Federation of Red Cross and Red Crescent Societies (IFRC)
Implementing PKI at Daimler AG: Motivation, Challenges, Lessons Learned
Jürgen Kalte, Daimler AG

Connected Vehicle & The Internet of Things: How to adapt your Infrastructure
Dr. Barbara Mandl, Daimler AG
Rob Newby, KuppingerCole
11:30-12:30
Smart Data
Information Stewardship: What does it mean for Big Data?
Mike Small, KuppingerCole

Big Data – Small Privacy?
Dr. Karsten Kinast LL.M., KuppingerCole
API Security
Using and Abusing APIs: an Examination of the API Attack Surface
Craig Burton, KuppingerCole
Ronnie Mitra, Layer 7 Technologies
The Challenge of Third-Party Digital Identity Credentials: How a Trusted Identity Data Registry May Help
John Bradley, OpenID Foundation, Kantara
Anthony Nadalin, Microsoft
Don Thibeau, OpenID Foundation

Trust Frameworks: Are current Strategies Realistic?
Jeff Stollman, Secure Identity Consulting
Colin Wallis, Internal Affairs Dept, New Zealand Government
Maturity in IAM/IAG
IAM and IAG – Building the Organizational Framework. A VWFS Best Practice
Marek Bingel, Volkswagen Financial Services AG

Maturing your IAM to a Business Service
Martin Sandren, Blue Cross Blue Shield MA

Assessing IAM/IAG programs – Step Back to Reach the Next Level
Martin Kuppinger, KuppingerCole
12:30-14:00 Lunch Break, Expo Area
Cloud Governance
Moderator:
Mike Small, KuppingerCole
Room: AUDITORIUM
Beyond BYOD, IT Consumerization & Mobile Enterprise
Moderator:
Alexei Balaganski, KuppingerCole
Fulup Ar Foll, KuppingerCole
Room: AMMERSEE 1
Life Management Platforms, Personal Data, Customer Managed Relationships
Moderator:
Craig Burton, KuppingerCole
Martin Kuppinger, KuppingerCole
Room: ALPSEE
Authentication & Authorization
Moderator:
Dave Kearns, KuppingerCole
Room: AMMERSEE 2
Finance Industry Roundtable
Moderator:
Prof. Dr. Sachar Paulus, KuppingerCole
Room: WALCHENSEE
14:00-15:00
Cloud Governance, Risk, Compliance
The Upcoming Cybersecurity Strategy for the European Union - What does it mean for your Enterprise?
Dr. Jörg Hladjk, Hunton & Williams LLP

Compliance in Hybrid Clouds - Integrated Process Management Despite Regulatory Requirements?
Wolfgang Schmidt, Cloud-EcoSystem e.V.
Echo in the Silo: The Pitfalls of Managing IAM for Enterprise, Cloud and Mobile
Fulup Ar Foll, KuppingerCole
Darran Rolls, SailPoint

SSO for Native Mobile Applications
Dr. Paul Madsen, Ping Identity
Life Management Platforms, Personal Data, Private Cloud - Standards and Initiatives
Craig Burton, KuppingerCole
Kim Cameron, Microsoft
Mike Neuenschwander, Oracle

Roadmap to Life Management Platforms
Mario Hoffmann, Fraunhofer AISEC
The Future of Authentication and Authorization
Dave Kearns, KuppingerCole

Is it Time to say Goodbye to Old-School Authentication Delivery Models?
Ravi Bindra, Novartis
Marc Bütikofer, Ergon Informatik AG
Doron Cohen, SafeNet
Sebastian Goodrick, CSS Versicherung
Frederik Kerkhofs, VASCO Data Security
Brian Spector, CertiVox
Considerations in Selecting an Identity & Access Governance Solution in Financial Institutions
Rosa Caputo, Keydata

Mastering the Challenge: Making Access Governance a Part of IT GRC and IT GRC a part of Enterprise GRC
Dr. Heinz-Dieter Schmelling, Portigon AG
Dirk Venzke, Commerzbank AG

Fighting Hydra – Strategies for Audit and Control of large Numbers of Applications
Dr. Martin Kuhlmann, Omada
Darran Rolls, SailPoint
Andrea Rossi, CrossIdeas
Deepak Taneja, Aveksa
15:00-16:00
Cloud Best Practice
Fast Tracking your Risk Strategy for the Cloud
Nikita Reva, MARS Inc.

The Reason why RLB Moved to the Cloud
Mark Evans, Rider Levett Bucknall
Mobile Standards
OASIS Panel: Leveraging Standards to Combat Threats in Mobile Environments
Sven Gossel, Charismathics
Robert Griffin, RSA, the Security Division of EMC
Anthony Nadalin, Microsoft
John Sabo, OASIS Idtrust
Architectural & Strategical Considerations
Secure Communication Ecosystem as Part of the Life Management Infrastructure
Nadya Onishchenko, MetaSociety Concept Group

From Risk to Value: The Future of Social Media and their Role as Catalysts in Enterprise IAM
Craig Burton, KuppingerCole
Kim Cameron, Microsoft
Jörg Heuer, Deutsche Telekom Laboratories
Mario Hoffmann, Fraunhofer AISEC
Doc Searls, Berkman Center for Internet and Society at Harvard University
Context Based Authentication
Versatile Authentication, Risk- and Context-Based Authentication: Why you need these Concepts
Martin Kuppinger, KuppingerCole

Authoritative Identity vs Social Footprint - Identity´s "The Tortoise and the Hare"
Andrew Nash, KuppingerCole
Colin Wallis, Internal Affairs Dept, New Zealand Government
16:00-16:30 Coffee & Networking, Expo Area
16:30-17:30
Trust, Assurance
Top Ten Tips for Negotiating and Assuring Cloud Services
Mike Small, KuppingerCole
The Key to Mobile Security: Take the Authentication and Authorization Context into Account
Martin Kuppinger, KuppingerCole

Facing The Future: Identity Opportunities for Mobile Operators
Jörg Heuer, Deutsche Telekom Laboratories
Prof. Dr. Kai Rannenberg, Goethe University in Frankfurt
The Life Management Platform Prototypes
Architecture and functionality of the "EIC App"
James Baker, Microsoft
Craig Burton, KuppingerCole
William Lovegrove, Release Mobile

Qiy Foundation´s Infrastructure
Marcel van Galen, Qiy Foundation
Hartmann AG: Focussing on Realtime Compliance Analysis and SAP Access Management.
Stephan Hörger, HARTMANN Group
Johannes Liffers, PricewaterhouseCoopers
How will the Directive on Network and Information Security (NIS) Proposed by EU affect Critical Banking & Insurance Infrastructures?
Dr. Karsten Kinast LL.M., KuppingerCole
Prof. Dr. Sachar Paulus, KuppingerCole
17:30-18:00 Software Integrity and Active Defense - The Future of Information Security
Prof. Dr. Sachar Paulus, Senior Analyst, KuppingerCole
Room: AUDITORIUM

Friday, 17.05.2013
08:30-10:00 Check-in & Registration
Real-World IAM in Practice
Moderator:
Peter Cummings, KuppingerCole
Room: AMMERSEE 1
Access Governance Workshop
Moderator:
Martin Kuppinger, KuppingerCole
Room: ALPSEE
Cloud Provider Assurance Workshop
Moderator:
Mike Small, KuppingerCole
Room: AMMERSEE 2
09:00-12:30 Taking IAM to the Next Level with IAM Patterns
Peter Cummings, KuppingerCole
Rob Newby, KuppingerCole
Concepts, Guidelines, Organizations, Role Management
Martin Kuppinger, KuppingerCole
Understanding the Role of Cloud Computing for your Business - and Selecting the Appropriate Provider
Mike Small, KuppingerCole
12:30-13:30 Lunch Break
13:30-16:00 Achieving Success with your IAM Implementation
Peter Cummings, KuppingerCole
Rob Newby, KuppingerCole
Architecture, Technology, Vendors
Martin Kuppinger, KuppingerCole
Cloud Provider Assurance - Get what you Pay for
Mike Small, KuppingerCole


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